At Customized.Work, we strive to ensure that you are completely satisfied with your purchase. However, as all of our products are custom-made to your specifications, we have a few guidelines in place regarding returns and refunds.
Custom Products
Due to the personalized nature of our products, all custom-made orders are final and cannot be returned or exchanged. This includes personalized gifts, custom designs, and any item that has been customized with your specifications (e.g., name engraving, custom graphics, etc.).
Damaged or Defective Items
We take great care to ensure that your products are made and shipped to the highest standards. If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order. We will offer a replacement or refund for any damaged or incorrect items, as long as the product is returned in its original condition.
To initiate a return or exchange for damaged or defective items, please follow these steps:
- Email us at [Your Email Address] with your order number and a description of the issue.
- We will guide you through the return process and provide instructions for returning the item.
- Provide clear photos of the damaged or defective item(s).
Non-Refundable Items
Please note that the following items are non-refundable:
- Gift cards or discount codes.
- Custom-made or personalized items, including but not limited to custom mugs, apparel, wristbands, keychains, and other products that are personalized or engraved with your specific request.
Refund Process
If your refund request is approved (for damaged, defective, or incorrect items), we will issue a refund to the original payment method. Please allow 7–10 business days for the refund to be processed and appear on your statement.
Exchanges
We only offer exchanges for damaged, defective, or incorrect items. If you need to exchange an item for a different product or size, please contact us within 7 days of receiving your order. We will assist you with the exchange process.
Order Cancellations
If you wish to cancel your order, please contact us within 24 hours of placing the order. Since we begin customizing orders quickly, cancellations can only be accepted before the production process begins. After this period, we are unable to cancel custom orders.
Return Shipping Costs
For returns or exchanges due to damaged or defective items, we will cover the return shipping costs. For all other returns, the customer is responsible for the return shipping fees.
How to Contact Us
If you have any questions or concerns about our refund and return policy, please feel free to contact us:
- Email: admin@customized.work
- Phone: 09154888455
- Customer Support: support@customized.work
We are committed to ensuring you have a positive shopping experience, and we’ll do our best to resolve any issues promptly.
Effective Date: 07-01-2025